Q: How much are custom cookies?

A:  The cost of cookies will vary depending on the complexity of the design requested. These designs can include writing, how many colours, airbrushing, metallics, packaging additions etc. Our custom cookie designs begin at $60/dozen, and our character/logo/branding sets begin at $70/dozen. Each quote is individual to the clients needs and preferences. It is important to include as many details as possible when submitting your request to receive the most accurate quote possible.

Q: How do I know if the date I need is available?

A: At the top of our website is an availability tab which will show the dates that are currently booked, and which dates we still have availability for. In some instances we will have client rescheduling occur, in which case we will make an update on the website (under availability) and in our social media stories should a previously booked date become available.

Q: How far in advance should I book custom cookies?

A:  The sooner the better! (We recommend 2-3 weeks in advance) We have been known to book sometimes up to 2-3 months in advance *especially during big holiday months, and can not typically accommodate last minute requests. If you know that you would like custom cookies for an upcoming event but do not know specific details (amount, theme, etc.) you can secure your requested date in advance by deposit to avoid upset, and details can further be discussed closer to your requested date. If your date is booked on our availability calendar, please keep checking for an update on our website (under availability) and in our social media stories should a previously booked date become available due to client rescheduling.

Q: Do you offer anything other than sugar cookies?

A: Yes we do! Click on our new SHOP tab at the top of the website to see what we are currently offering in terms of other baked goods, snack packs (great for testing new flavours), cookie cakes, gift sets and other items that can be purchased to pick up within 72 hours of ordering! To be the first to know about new products entering the shop, scroll to the bottom of the page and join our mailing list. We don’t spam, promise!

Q: How do I know if you will be offering cookies for a certain holiday?

A: At the top of our website is an availability tab which will show upcoming holidays to look out for, as well as what the pick up date for that holiday will be (subject to change) If you would like to be the  first to know about all upcoming holiday presales, please visit the bottom of our website to sign up for our mailing list. We don’t spam, promise!

Q: Are your cookies peanut free?

A: Our cookies are baked in a kitchen that contains all common allergens including peanuts. Although our recipe itself is peanut free, and we follow all specific cross contamination guidelines as per our food handlers certification, they cannot be classified as peanut free.

Q: Do you offer Gluten Friendly or Vegan Friendly cookies?

A: Yes! We offer BOTH! Our Gluten friendly cookies have been enjoyed by our client base for over the past year, and we are now proud to say that we offer a new Vegan friendly option. We have worked hard on developing these options to be more inclusive to our client base without compromising on our taste and flavour. Our Gluten and Vegan friendly options are currently offered in our classic Vanilla Bean flavour. Our cookies are baked in a kitchen that contains all common allergens. Although our recipes themselves are Gluten Free and Vegan, and we follow all specific cross contamination guidelines as per our food handlers certification, they must be classified as Gluten and Vegan Friendly.

Q: How long do the cookies last?

A: Each cookie is individually heat sealed, allowing it to stay fresh up to 14 days

Q: How do I store the cookies?

A:  Our cookies should be stored on the counter, in a cool, dry area at room temperature. Please do not leave your cookies in the heat or near heating elements. Please do not put cookies in the refrigerator, as this may cause condensation, and ruin your cookies.

Q: Can I freeze my cookies?

A: Yes! You absolutely can freeze your cookies. The best way to freeze and prevent condensation/smudging is to leave your cookies in their heat sealed bags, place them into a ziplock bag, and place the ziplock bag into a freezer safe airtight container. Once you are ready to thaw your cookies (this is important) please leave enough time to bring them to room temperature *at least 4 hours before you open the container. This step is key in order to prevent condensation which can ruin your cookies.

Q: Where are you located?

A:  We are located at the main intersection of Bayview and Sheppard near the Bayview Village Mall. Specific pick up instructions will be sent to you regarding order pick up once your order has been placed, and paid for.

Q: Do you deliver cookies?

A:  Unfortunately at this time we do not deliver cookies. As this is a one woman run small business, all of our time is spent on maintaining  the business and creating your delicious treats! As an alternative, Some of our clients do send a private courier service to pick up orders should they not be able to pick up.

Q: Do you ship cookies?

A:  We have shipped cookies in the past, though it is not a regular practice of ours. We have shipped across Canada and the U.S. should you need a gift sent to family or friends. Shipping rates as per Canada Post will apply, and an estimate can be given when an address and the amount of requested cookies are provided.